Policies & FAQ

Welcome to Tiffany Wong Party! Please carefully review our shop policies before making any purchases.

| SHOP POLICIES |

*Please note that all items for sale are DIGITAL ITEMS which are available for download when your payment has been processed and completed. No physical items will be shipped to you.

WHAT YOU WILL RECEIVE WITH YOUR PURCHASE
No hard copy item will be shipped to you. Digital items will be available for download once payment is complete:

For Ready-to-Print Items, you will receive a compressed .ZIP file containing the following:

  • PDF format of your item set up on 8.5” x 11” letter size document
  • PDF format of How-To guide for suggested assembly instructions

For Editable Items, you will receive a compressed .ZIP file containing the following:

  • Editable Word Document (.docx) format of your item
  • PDF format of your item set up on 8.5” x 11” letter size document (Non-editable) if you choose to design with your own software
  • PDF format of How-To guide for suggested assembly instructions 

REQUIREMENTS
The compressed .ZIP file will need to be extracted.

This items inside are in PDF format. You will require Adobe Acrobat Reader to open and view this. Get Adobe Acrobat Reader for free if you do not have it already: https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

For Editable items, you will require Microsoft Word 2007 or higher to open the .docx files and do any editing.

EDITABLE ITEMS
This file is EDITABLE AND CUSTOMIZABLE! Do-it-yourself using Microsoft Word 2007 or higher. Print as many as you need at home or at your local print and copy centre.

What You Can Edit:

  • Wording / Names
  • Fonts
  • Font Size
  • Font Colours

Please Note: The DESIGN itself cannot be changed or edited.

PRINT SIZE
Print sizes are set to print on standard letter size 8.5” x 11” paper. Items are set to actual size. For best output, keep the scale to 100% when printing. Items are all designed to be printed on white text or card stock paper. For best results, please use paper best suitable for your printer.

PRINT DISCLOSURE
Colours that you see on the computer screen may vary from screen to screen. Colours may also vary when printed out as printer outcome can be different. Please keep this in consideration when choosing and printing your item. 

TERMS OF USE:
All Original Artwork and Rights are © 2018 Tiffany Wong. Usage is limited to PERSONAL USE ONLY and under no circumstances can be sold, redistributed or reproduced. Non-Profit use is allowed. By purchasing this item, you agree to our Terms of Use.

REFUNDS:
Due to the nature of these files, all instant download items are NON-refundable. 
Should you have questions or concerns about the files you have received, please contact me and I will do my best to rectify any issues. Please be sure to read all details and policies to ensure this product is right for you before purchasing.

| FREQUENTLY ASKED QUESTIONS |

HOW DO I GET MY FILES?
Once you have completed your order you will receive links to download your files on the checkout page. In addition, you will receive an email with links directly to the downloads. 

I HAVE DOWNLOADED MY FILE, BUT CANNOT OPEN IT. WHAT SHOULD I DO?
Please ensure that you have the compatible software to open to files. You will need Adobe Acrobat Reader to open the .PDF files and Microsoft Word 2007 or higher to open the .docx files. If you choose not to use these programs, the PDF files should be importable into a software of your choice. Should you have any further issues, please contact me and I will try my best to help you.

HOW DO I ASSEMBLE MY ITEMS?

All items are set up to be easily assembled. Please refer to the How-To Guide included with your purchase for suggestive assembly instructions.

HOW COME THERE ARE SO MANY STYLES TO CHOOSE FROM?

Tiffany Wong Party items are designed to be mixed and matched to your liking. Choose only the items you need and feel free to choose items across all themes.

DO YOU DO CUSTOM ORDERS?

Unfortunately, at this time, I am unable to accept custom orders. If there is something that is a MUST HAVE, please feel free to contact me and we can discuss a possible custom order. A small additional fee may be required.

CAN I SELL THE ITEMS THAT I HAVE PURCHASED?

All Original Artwork and Rights are © 2018 Tiffany Wong. Usage is limited to PERSONAL USE ONLY and under no circumstances can be sold, redistributed or reproduced. Non-Profit use is allowed. By purchasing this listing, you agree to our Terms of Use.

THE COLOURS PRINTED ARE DIFFERENT FROM THE COMPUTER SCREEN. WHY IS THAT?

Unfortunately, all printers have different outputs. As well, different paper used may also affect the outcome of the prints. All items are designed using standard Pantone colours suitable for printing.